Repatriation Services

RTSI coordinates the logistics and documentation side of repatriation: customs clearance support, airline coordination, consulate documentation management, and physical transport. We work directly with funeral homes at origin and destination. Our IATA affiliation gives us airline cargo booking access, and CBSA documentation is handled through our licensed customs broker partner.

Required documents typically include: death certificate (original or certified copy), embalming certificate (most countries require embalming for international transport), medical certificate of cause of death, consulate or embassy authorization from the destination country, non-contagious disease certificate, passport of the deceased, funeral director's transit permit, and customs export documentation. Requirements vary by destination. RTSI verifies exact requirements for each case.

Typically 3-7 business days from initial contact to arrival at destination, depending on documentation requirements, consulate processing times, and airline availability. Some countries have additional requirements (zinc-lined containers, specific embalming standards) that may add time. RTSI expedites every step and provides regular updates to the family throughout.

Yes. Cremated remains (ashes) are simpler to transport than embalmed remains but still require proper documentation and handling. Air transport of cremated remains requires an airline-approved container and documentation including a cremation certificate. Some airlines classify ashes as checked baggage; others require cargo booking. RTSI advises on the best approach for each situation.

Yes. RTSI coordinates customs clearance through a licensed customs broker partner for outbound and inbound repatriation cases. This gives the family or funeral home one RTSI point of contact for transport, documents, broker communication, and delivery. We are available 24/7 for repatriation cases.

Airlines require: a hermetically sealed casket or zinc-lined container (depending on destination requirements), IATA-compliant Air Waybill with proper classification, death certificate, embalming certificate, and non-contagious disease certificate. Some carriers require cargo-only aircraft; others allow transport in the hold of passenger flights. RTSI's IATA affiliation allows direct airline booking and compliance with all carrier requirements.

Yes. RTSI coordinates repatriation to any international destination. Each country has specific requirements for importing human remains. Some require zinc-lined containers, specific embalming methods, or additional documentation. RTSI researches destination requirements for each case and ensures full compliance. We also coordinate with destination funeral homes and customs authorities for receiving.

Yes. Repatriation cases are time-sensitive and cannot wait for business hours. RTSI provides 24/7 availability for repatriation services. We respond immediately and begin coordination right away.